SHIPPING, RETURNS, REFUNDS AND CANCELLATION
Shipping Policy
Shipping and handling rates may vary based on the product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
We typically ship orders within 24 hours of receiving it. Please allow the following number of days for receipt of your order:
- Domestic: 2-5 business days in Urban regions within India. (This region consists of cities and towns in India that are served by major courier companies and Indian postal service)
- Order deliveries will be made between 7 am-9 pm, Monday-Saturday
The above-mentioned days are an approximation, which depends on third-party logistics. Ikkai Beauty is not to be held liable for delay in case of unavoidable circumstances like strikes and national calamities.
Shipping during Covid-19
While we will try our best to reach your package to you as soon as we can, given the changing dynamics of the lockdown/containment zones due to Covid-19, we will be unable to commit a delivery date in such times. Your patience during this time will be truly appreciated.
Safety Measures during Covid-19
The safety and wellbeing of our front-line workers, employees, customers, and the community remains our top priority during these unusual times. The following are the safety precautions that are being carried out at our warehouse & manufacturing facility:
Our partners at the delivery side are also taking several measures to ensure that your package reaches you in utmost hygienic condition. Some of these measures include:
- Sanitising their warehouses and delivery vehicles several times a day
- Regular health check-ups for all the delivery agents
- Sanitisers, masks, and gloves for all delivery agents, and
- Proper training to ensure that all safety measures are adhered to.
- Furthermore, OTP confirmation is in place for prepaid orders to avoid unwanted contact
Shipping Charges
For India: We ship in all parts of India. We offer FREE Shipping on orders above Rs. 499. For any order with a value less than Rs 499, a flat fee of Rs 99 is levied.
Proof of Delivery
Goods will need to be signed for upon delivery and this proof would be considered as a confirmation of receipt at your end. If you cannot be there to sign for your delivery, please suggest an alternative i.e., a family member, colleague, neighbour, etc.
Ikkai Beauty takes no responsibility for goods signed by an alternative person.
Returns, Refunds, and Replacements
At Ikkai Beauty, the satisfaction of our customers is of utmost importance to us. Hence, we take great care to package and ship your order. However, we understand that due to reasons beyond our control, a package sometimes may not reach you in the desired state.
As a policy, we do not offer any refunds.
Ikkai Beauty is not responsible for damage after delivery and products once purchased are non-refundable or returnable.
Please note that we cannot offer exchanges or returns on any discounted, used, or promotional product(s). Any free or promotional product(s) delivered with the ordered product(s) also need to be returned.
Cancellation
In case you wish to cancel your order, you could do so without incurring any cancellation charges only if the order has not been shipped and is a Cash on Delivery Order. In case your order is prepaid, we would issue you a Refund which can be processed in 5-7 working days in your account.
In case the order has been shipped, we would not be able to accept any cancellations. We usually ship an order within 24 working hours after placing the order.